LMRC Privacy Policy

Last updated October 26, 2023

LifeStyle Matrix Inc. (LMRC) (“we,” “us,” or “our,”) respects the privacy of our users (“you” or “your”). This privacy policy (“Privacy Policy”) governs the websites we and our affiliates, subsidiaries, and related entities operate. We have developed this privacy policy that describes our practices concerning the collection, use, disclosure, transfer, and storage of your personal information collected through our website. Our website may contain links to third-party websites. This Privacy Policy will not apply to any information you may provide while on such third-party websites and we recommend you review and become familiar with their privacy policies as well.

Collection and Use of Personal Information

You may be asked to provide certain personal information anytime you interact with our organization. LMRC and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any inquiries you may have. This Privacy Policy describes how your information is collected, used, and shared when you use our services.

What Personal Information We Collect

We receive and store any information you provide in relation to LMRC’s services, such as when you create or modify your account and profile, request products or services, contact customer support, or otherwise communicate with us. Some examples of the types of personal information we may collect from you include:

• Name
• Email address
• Phone number
• Mailing address
• Credit card or other payment information
• Medical Discipline
• Clinic Name and Location
• Medical License Number

We also automatically collect and store certain types of information when you use our services, such as information about your use of your account, including:

• Username
• Password
• Internet Protocol (IP) address
• Purchase history
• Phone numbers used to call our customer service department

From time to time, we may receive personal information about you from other sources. For example, we may receive personal information from the following sources:

• Credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain financial services to customers
• Information about your interactions with products and services
• Updated delivery and address information from postal carriers

Email Preferences

If you do not wish to receive promotional emails from us, click the link below to manage your email communication preferences, or contact Customer Service at (855) 771-5672 to opt-out. You can also unsubscribe from promotional emails via the unsubscribe link included in each promotional email.

Manage my preferences

How We Use Your Personal Information

Some examples of how we may use your personal information include:

• The personal information we collect allows us to keep you updated on LMRC’s latest product announcements, upcoming sales, and help manage a customer relationship. If you no longer wish to be on our mailing list, you can opt out anytime by updating your preferences.
• We use your personal information to provide you with the various services we offer.
• We also use personal information to help us create, develop, operate, deliver, and improve our products, services, and for content and advertising purposes.
• We may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.
• We may use personal information for internal purposes such as auditing, data analysis, and research to improve LMRC’s products, services, and customer communications.
• We may use your personal information to respond to your inquiries.
• We use your personal information to fulfill orders for our products and/or services.
• We may use your personal information to collect and process payment if any payment is due.

Who Do We Share Your Personal Information With?

We may share your information in the following ways:

• Vendors: We use third-party vendors for a variety of purposes, such as to send you emails and other communications on our behalf, to fulfil orders for our products and services, to deliver packages, to process payments, or to conduct surveys on our behalf. We may share your information with these vendors to enable them to perform their services.
• Fraud Prevention: We may disclose your personal information when we believe disclosure is necessary to investigate, prevent, or respond to suspected illegal or fraudulent activity or to protect the safety, rights, or property of us, our users, or others.
• Law enforcement or legal requests: We may disclose your personal information with government authorities, such as law enforcement authorities, courts, or regulators to comply with the law.
• Corporate Restructuring: We may transfer your information to a third party if we or any of our affiliates are involved in a corporate restructuring, including a sale, merger, or other transfer of some or all of our assets.

LMRC does not currently sell personal information as the term is defined under the CCPA, however, we share the following categories of personal information to our cookie and tracker providers as defined under the CCPA:

• Internet/Network activity; and
• Geolocation data.

Security of Personal Information

We take the security of your personal information very seriously. To protect the privacy and security of your personal information, we maintain physical, technical, and administrative safeguards. We update and test our security technology on an ongoing basis. Additionally, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees' privacy responsibilities.

How Long do we Keep your Personal Information?

We keep your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, as may be required by law (e.g., for tax and accounting purposes), or as otherwise communicated to you. This is based on the nature of the data, why the data was collected and processed, and additional applicable legal retention requirements.

What About Cookies?

To enable our systems to recognize your browser or device and to provide our services to you, we use cookies and pixels. A “cookie” is a small text file that a website can place on your web browser to, for example, collect information about your activities on the site to maintain your online shopping cart and to keep your account secure. Cookies also help us to enhance your experience when using our website to help us understand how to better serve our website users.

We use both first and third-party cookies on our website. First-party cookies are those sent by use, whereas third-party cookies are set from a domain different from the domain of the website you are visiting for our advertising and marketing efforts. Really, we use cookies to:

• Assist with your navigation of our website;
• Track the number of visitors on our site;
• Remember your site preferences (e.g., account logins);.

Your California Privacy Rights

Your Rights and Choices

The CCPA provides California consumers with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Right to Know

You have the right to request that LMRC disclose certain information to you about our collection, use, disclosure, and any sales of your personal information over the past twelve (12) months. You may also request a copy of the personal information we have collected on you over the past twelve (12) months. See the “Exercising Your California Privacy Rights” section for instructions on submitting a right to access request.

Right to Opt Out of the Sharing and Sale of Personal Information

You have the right to ask OMPI not to share or sell your personal information to third parties. You may submit this request by updating your cookie preferences through the “Your Privacy Choices ” link at the bottom of the page.

Right to Deletion

You have the right to request that LMRC delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable request, we will delete and direct our service providers to delete your personal information from our records, unless an exception applies. See the “Exercising Your California Privacy Rights” section for instructions on submitting a right to deletion request.

Right to Correction

You have the right to request that LMRC correct any inaccurate personal information that we have collected from you and retain. Once we have received the personal information from you to be updated, we will update the information where necessary within our systems. See the “Exercising Your California Privacy Rights” section for instructions on submitting a right to correction request.

Exercising Your California Privacy Rights

To exercise the rights described above, please submit a verifiable consumer request to us by either calling the number below or submitting a request via the email address below. We may require you to provide certain personal information to allow us to verify your identity, such as your email address, most recent order numbers, etc. or by requesting you submit your request via your customer account if one exists.

Use of an Authorized Agent

You may designate, in writing or through a power of attorney, an authorized agent to make these privacy requests on your behalf to exercise these rights. We will require the agent to provide proof that you have authorized it to act on your behalf and may require you to verify your own identity with us directly before we accept a request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services;
• Charge you different prices or rates for goods or services, including granting discounts or other benefits, or imposing penalties;
• Provide you a different level or quality of goods and services; or
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Personal Information from Children

Because of the nature of our business, our services are not provided to minors. We will not ask minors, specifically children under the age of 13, to provide personal information if we have knowledge of their age. We also do not knowingly sell personal information of minors.

Changes to this Privacy Policy

As our business changes, so will this privacy policy. Please ensure you frequently check our website to view any recent changes to the policy. The provisions herein supersede all previous notices or statements regarding our privacy practices and the terms and conditions that govern them. You can see the date this Privacy Policy was last updated by checking the date at the top of this page.

Contact Us

If you have any concerns about your privacy or this Privacy Policy, please contact us at: